Samuels Jewelers Reviews

Total rating 3.40

Average

TrustScore calculated from 5 reviews

Bad
0%
Poor
40%
Average
20%
Great
0%
Excellent
40%

Description Samuels Jewelers

Samuels Jewelers has been serving jewelry customers since 1891. Our 100 year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. The three story building on Market Street housed 40 jewelers who designed and skillfully created fine jewelry to exacting standards. The entire first floor showcased the results of their master craftsmanship. However, Albert Samuels felt having the best jewelry meant little without exceptional customer service.

Once, he discovered a customer had been inadvertently charged for a routine repair. Because he didn't know the customer's name, he paid to publish his apology in the San Francisco Chronicle. The letter ended with a plea for the customer to return to Samuels Jewelers and pick up her dollar. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 100 years ago.

Specialties

Diamonds, Engagement Rings, Sterling Silver, and Gold Jewelry


- Excellent
Mickk, 2021-05-14

I went shopping for my niece who are due to graduate soon. I am clueless about jewelry. They were patient and very helpful. I found some great gifts for my family.

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  0   1
- Poor
Angelina, 2021-02-18

Very rude, and offered little to no support for a warranty claim of a poorly made expensive product. Horrible customer service. Don't help cutomers and standing on the floor just to take your money.

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  0   1
- Excellent
Fredda, 2021-01-28

I am so pleased with the length of the necklaces and the size of the earrings. I am looking forward to placing my third order. I really highly recommend!

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  0   1
- Average
Raiene, 2020-11-29

They wanted me to purchase a warranty even thou I would have to mail I if there was a problem. Because it was bought on line on sale it was no returnable.

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  0   1
- Poor
Samuel, 2020-11-23

What I received was a band covered in some sort of sticky adhesive with totally yellow, cloudy "diamonds". I'd have paid no more than $5 for a ring of this quality, guess you get what you pay for when buying online. Very disappointing.

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  0   1

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