NorthStar Reviews
Total rating 2.00
Poor
TrustScore calculated from 4 reviews
Description NorthStar
NorthStar Home is one of the fastest growing home security and automation companies in North America. For more than 17 years, we have been providing families with less worry and more life® while staying true to our core values of integrity, accountability, and service—and are now serving over 60,000 customers nationwide. NorthStar has the equipment, relationships, and reputation you can count on.
NorthStar Home is one of the fastest growing home security and automation companies in North America. For more than a decade, we have been providing families with peace of mind, while staying true to our core values of integrity, accountability, and service. NorthStar has the equipment, relationships, and reputation that you can count on. What We Do Our mission is to provide our customers with security and peace of mind through quality products and superior service. We offer the most advanced technology on the market to keep customers connected to the what matters most. As an authorized Honeywell dealer, we back all of our products with a lifetime guarantee warranty.
Commitment to Customers NorthStar is committed to providing the same high-level of service to each and every customer. With our 24-7 support staff, well-trained technicians, and professional consultants, our customers are covered. History NorthStar was founded in 2000, and began operating its first sales offices in Ohio. Since then, the company has established a strong base of 30,000+ customers in over 20 states.
Getting out of contract after paying for five years has been a nightmare. My equipment doesn't work! They are like trying to get rid of a bad std, they just won't go away! NEVER USE this company and by all means never sign into a contract with them they are as crooked.
I received an email from your billing department stating I was late on my payments when I haven't even received my monthly statement in the mail like I requested. I also talked to someone who was going to email it to me when we hung up and it's been over 24 hours and nothing.
I switched my alarm company because the salesperson was awesome and amazing. The tech who installed the system was amazing. But beware!! If anything ever goes wrong, and you have to call in.... it’s WORSE than a nightmare. You’re on hold for hours. When you finally get through they try to walk you through troubleshooting and the person on the phone walks you through steps to see if they works!
They simply deduct every month from my account. I hadn’t turned it on in more than a year and decided I would cancel, particularly since my system is now out of date. Low and behold when I finally reached someone, I was told I couldn’t cancel for another year because they had automatically renewed me for more months!!