Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe.
Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
They would not refund my money, even though they had sent emails to the wrong address!!! Emails went back and forward with the airbnb person saying we did not pay the remainder and me saying I did not get the emails, so didn't know I had to pay, as they were sent to the wrong email address. The host pocketed my money and the next people's money, who booked for the same time. Airbnb did nothing.
Absolutely disgusting. Disgraceful. I would literally rather sit on my derriere at home, drinking a can of cheap lager. Hey, if the lager's out of date or not sealed properly, at least I'd get my money back or an exchange. The little corner shop up my road is more honest than this farce of a business.