BenQ Direct Reviews
Total rating 2.25
Poor
TrustScore calculated from 4 reviews
Description BenQ Direct
BenQ is a major pioneer in this era of digital convergence, distinguished by its unique "Enjoyment Matters" philosophy. This spirit is evident in every revolutionary and award-winning product we make. It underpins our product development process, business model, partnerships and corporate culture. It motivates employees and guides us as global citizens.
The "Enjoyment Matters" philosophy is part of our own existence, devoted to a higher level of freedom, productivity, simplicity and joy. We are confident that our sustained efforts to build a better future will bear fruit!
When I connected to my MacBook, the monitor continually drops off and I have to restart the computer. I know there are supposed to be plenty of quick fixes for this problem - which everyone has. But believe me, I've tried them all and they don't work. I waste hours of my life restarting my MacBook and relocating the documents and web pages I was using.
They apologized for the delay and suggested I request the refund from their website under my order details. I did this and UPS picked up my monitor. My monitor didn't move from Tamworth UPS centre for over a week so I contacted them. They advised my monitor had been deemed lost so I needed to raise a claim to investigate. Their claims form on the website wouldn't accept my details.
I rang the customer services team to report an issue with a Brand new monitor that I bought less than 1 month ago, instead of trying to help me, the lady fobbed me off and told me to buy a new one as a replacement - I felt as if I was bothering her and ended up buying another monitor form a competitor! They are very rude!!